Embedded Service Code Snippet Versions

See what features are available in previous and current versions of the Embedded Service code snippet.

The legacy chat product is in maintenance-only mode, and we won’t continue to build new features. You can continue to use it, but we no longer recommend that you implement new chat channels. Instead, you can modernize your customer communication with Messaging for In-App and Web. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time.

Important

Feature Availability by Snippet Version

Code Snippet Version	Available Features
2.2	Chat persistence across subdomains Localization of labels
3.1	The features available in version 2.2, plus: Passing data into post-chat Embedded Appointment Booking (Pilot)
4.1	The features available in version 3.1, plus: Automated chat invitations Auto-fill fields in pre-chat with Experience or Lightning Out Direct-to-button routing
5.0	The features available in version 4.1, plus: Offline support Custom chat events Routing order Display the customer’s place in line Group chat conferencing Embedded Flows Appointment Management for Lightning Scheduler Appointment Management for Field Service