Customize the Channel Menu
Provide your Channel Menu customers with a more personalized experience. Make client-side changes without altering other menu branding parameters for your website.
The legacy chat product is in maintenance-only mode, and we won’t continue to build new features. You can continue to use it, but we no longer recommend that you implement new chat channels. Instead, you can modernize your customer communication with Messaging for In-App and Web. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time.
Important
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Show, hide, or reorder your Channel Menu selections as customers browse your website for a more dynamic experience. Change the floating action button and channel options offered, depending on the user’s page location or how long they’re on the page.
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