Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Customize the Online, Offline, and Loading Chat Text

Set the text that’s displayed to your customers in the chat window when there are agents available, when there aren’t agents available, and when the chat is connecting to an agent. We recommend customizing your labels in Embedded Service setup, but you can use these settings to override what you have in Setup.

The legacy chat product is in maintenance-only mode, and we won't continue to build new features. You can continue to use it, but we no longer recommend that you implement new chat channels. Instead, you can modernize your customer communication with Messaging for In-App and Web. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time.

Important

Online text

embedded_svc.settings.defaultMinimizedText = "..."

To customize the text that appears in the chat button when agents are online, set the parameter to whatever text you want to show. If you don’t specify a value, the default text “Chat with an Expert” is used.

The defaultMinimizedText parameter is available only for version 3.0 and later code snippets. If you’re using an earlier code snippet version, use the onlineText parameter.

Important

Offline text

embedded_svc.settings.disabledMinimizedText = "..."

To customize the text that appears in the chat button when agents are offline, set the parameter to whatever text you want to show. If you don’t specify a value, the default text “Agent Offline” is used.

The disabledMinimizedText parameter is available only for version 3.0 and later code snippets. If you’re using an earlier code snippet version, use the offlineText parameter

Important

Offline support text

embedded_svc.settings.offlineSupportMinimizedText = “...”

To customize the text that appears in the chat button when agents are offline and the Embedded Service deployment has offline support enabled, set the parameter to whatever text you want to show. If you don’t specify a value, the default text “Contact Us” is used.

Loading text

embedded_svc.settings.loadingText = "..."

To customize the text that appears in the chat button when the chat window is loading, set the parameter to whatever text you want to show. If you don't specify a value, the default text "Loading" is used.

embedded_svc.settings.loadingText replaced embedded_svc.settings.onlineLoadingText for version 3.0 and later code snippets.

Note

Embedded Service Chat for Web Developer Guide

Customize the Online, Offline, and Loading Chat Text

Online text

Offline text

Offline support text

Loading text