Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Set Right-to-Left Language Layout

This parameter is included in your generated code snippet and set to English for versions 5.0 and later. To enable right-to-left layout enhancements in Chat, set the two-letter value to the supported language in your code snippet.

The legacy chat product is in maintenance-only mode, and we won't continue to build new features. You can continue to use it, but we no longer recommend that you implement new chat channels. Instead, you can modernize your customer communication with Messaging for In-App and Web. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time.

Important

embedded_svc.settings.language = ".."

There are other settings to take care of to make sure that translation works properly. Use the Salesforce Help for guidance.

Embedded Service Chat for Web Developer Guide

Set Right-to-Left Language Layout