Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Custom Aura Components for Embedded Service

Use Aura components to adapt the user interface for your embedded components. Aura components are the original components and don’t offer the same flexibility and ease of use compared to Lightning Web Components.

The legacy chat product is in maintenance-only mode, and we won't continue to build new features. You can continue to use it, but we no longer recommend that you implement new chat channels. Instead, you can modernize your customer communication with Messaging for In-App and Web. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time.

Important

Use Lightning Web Components (LWC) instead of Aura components. All new Embedded Service features will only work with LWC and support for Aura components may deprecate in the future.

Important

Embedded Service web components aren’t supported on the login page of Experience sites.

Note

To create an Aura component, go to the Developer Console and click File | New | Lightning Component.

Embedded Service Chat for Web Developer Guide

Custom Aura Components for Embedded Service