Communicating with Lightning Components

If you set up Salesforce Voice with Partner Telephony, enable communication between the Lightning components and your telephony system. You can do this by creating a Lightning Message Service (LMS) bridge and/or configuring the Salesforce Voice Toolkit APIs.

With the Lightning Message Service (LMS) bridge, you can:

Send messages to the connector and receive messages from the connector at any time.
Send custom messages between the telephony system and components on the page.

With the Salesforce Voice Toolkit API, you can:

Receive telephony events, including start, end, and mute call events.
Take advantage of a predefined set of Voice-related messages, such as CALL_STARTED, CALL_CONNECTED, and PAUSE_RECORDING.

We recommend using the LMS Bridge for communication between the Omni-Channel softphone and your components because it’s more secure and flexible. However, you can use the Salesforce Voice Toolkit API instead because of its simplicity.

Use the Lightning Message Service Bridge

Use the Lightning Message Service Bridge component to enable communication between the telephony system and other Lightning components.
Use the Salesforce Voice Toolkit API

Configure the Salesforce Voice Toolkit APIs to listen to telephony events and perform telephony actions.