Salesforce Voice Aura Toolkit API

The Salesforce Voice Toolkit API allows you to build Aura components that have access to Salesforce Voice features.

In order to protect our customers’ data, Salesforce Voice Toolkit API methods and event listeners are available only to Aura components built or installed within the org’s namespace. Custom components built within the org and components installed using unmanaged packages will function properly. Custom components installed through managed packages, such as on the AppExchange, are not able to use the Salesforce Voice Aura Toolkit API. In order to use the Toolkit API in a managed package, refer to the Salesforce Voice Lightning Web Component (LWC) Toolkit API.

Salesforce Voice Aura Toolkit API Telephony Events

Make your components context-aware by listening to events that take place during phone calls.
Salesforce Voice Aura Toolkit API Telephony Actions

Make your components context-aware by listening to and raising events during phone calls.
Salesforce Voice Aura Toolkit API Conversation Events

Listen to events related to a conversation.
Salesforce Voice Aura Toolkit Next Best Action

Give your reps recommendations in real time with Next Best Action.