Salesforce Voice Limits and Scaling
Salesforce Voice runs in a multitenant environment and uses both Salesforce resources and Amazon Connect resources to provide a native Salesforce telephony solution.
To ensure quality for all Voice users, Voice enforces the following limits on calls and transcription.
-
Salesforce Voice Limits per Salesforce Org
Salesforce Voice observes limits for each Salesforce org.
-
Salesforce Voice Best Practices for Error Handling
To ensure service availability and an optimal customer experience, follow these best practices for managing throughput limits and errors.
See Also