Salesforce Voice with Telephony Providers Implementation Guide

Overview
Release Notes
Examples of Common Use Cases
Telephony Integration API
Toolkit API
Lightning Web Component
Aura Component
Lightning Data Service
Sample Code
Connect API
AWS Lambda Functions
Amazon Connect Flows
Amazon CloudWatch Monitoring
Limits and Scaling
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Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Salesforce Voice with Telephony Providers Lightning Data Service

Harness the power of Lightning Data Service to interact with VoiceCall records without writing a single line of back-end code.

READ and UPDATE operations are supported for VoiceCall records. UPDATE is restricted to custom fields and the following standard fields: Call Resolution, RelatedRecord, Description.