Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Salesforce Voice with Telephony Providers Implementation Guide Release Notes

This section describes recent changes that have been made to this guide.

To see the latest feature updates for Voice, visit Voice release notes.

Updates for Summer ’26

Updated the Request a Callback Telephony Integration API for new scheduled callbacks and callback preview functionality.
Rebranded the Service Cloud Voice Implementation Guide as the Salesforce Voice for Telephony Providers Implementation Guide to align with the recent product name change.

Updates for Spring ’26

Added this release notes page to serve as a changelog for this guide.
Added the Route a Voice Call API to the Telephony Integration API.
Added the Request a Callback API to the Telephony Integration API.
Updated the InvokeTelephonyIntegrationApiFunction Lambda Function for the new APIs to route a voice call and request a callback.