Salesforce Voice with Telephony Providers Implementation Guide

Overview
Release Notes
Examples of Common Use Cases
Telephony Integration API
Toolkit API
Lightning Web Component
Aura Component
Lightning Data Service
Sample Code
Connect API
AWS Lambda Functions
Amazon Connect Flows
Amazon CloudWatch Monitoring
Limits and Scaling
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Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Salesforce Voice Toolkit API

Salesforce Voice Toolkit API is a collection of front-end event listeners and API methods for interacting with the Salesforce Voice product. The API is available for Lightning components built using both the Lightning Web Component framework and the Aura framework.

This toolkit is available to all customers. All customers may use this toolkit to interact with Einstein Next Best Action. Some portions of this toolkit rely on features available only through Salesforce Voice.

Components (such as the Lightning Message Bridge) that implement the lightning:backgroundUtilityItem interface aren’t supported locations for the Salesforce Voice Toolkit API. Use this API in a component that resides on a page, or resides in a visible utility bar component.

Note