Salesforce Voice with Telephony Providers Implementation Guide
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VoiceMailTranscribeFunction Lambda Function
Configuration: Configure this function if you want to set up voicemail.
This function applies to the Salesforce Voice with Partner Telephony from Amazon Connect telephony setup.
Description: This function transcribes voicemail recordings. This function isn't directly invoked from a contact flow. It's triggered when a voicemail recording file is added to the voicemail_recordings folder in the contact center’s Amazon S3 bucket.
This Lambda function performs the following steps:
- Gets the voicemail recording files from the contact center’s Amazon S3 bucket.
- Transcribes the recordings.
- Puts the files into the voicemail_transcriptions folder in the contact center’s Amazon S3 bucket.
For an example, see Set Up Voicemail.