Salesforce Console Developer Guide
jNote: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
declineAgentWork
Declines a work item that’s assigned to an agent. Available in API versions 32.0 and
later.
Syntax
1sforce.console.presence.declineAgentWork(workId:String, (optional) declineReason:String, (optional) callback:function)Arguments
| Name | Type | Description |
|---|---|---|
| workId | String | The ID of the work item that the agent declines. |
| declineReason | String | The provided reason for why the agent declined the work request. |
| callback | function | JavaScript method to call when an agent declines the work item associated with the workId. |
Sample Code–Visualforce
1<apex:page >
2 <apex:includeScript value="/support/console/68.0/integration.js"/>
3 <a href="#" onClick="testDeclineWork();return false;">Decline Assigned Work Item</a>
4
5 <script type="text/javascript">
6 function testDeclineWork() {
7 //First, get the ID of the assigned work item to accept it
8 sforce.console.presence.getAgentWorks(function(result) {
9 if (result.success) {
10 var works = JSON.parse(result.works);
11 var work = works[0];
12 sforce.console.presence.declineAgentWork(work.workId, function(result) {
13 if (result.success) {
14 alert('Declined work successfully');
15 } else {
16 alert('Decline work failed');
17 }
18 });
19 }
20 });
21 }
22 </script>
23</apex:page>