Salesforce Console Developer Guide
jNote: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
raiseAgentWorkFlag for Lightning Experience
Raises a flag for this agent work item.
Arguments
| Name | Type | Description |
|---|---|---|
| workId | string | The ID of the work item to raise the flag on. |
| message | string | Optional. The message associated with this flag. |
Sample Code
Component code:
1<aura:component implements="flexipage:availableForAllPageTypes" access="global" >
2 <lightning:omniToolkitAPI aura:id="omniToolkit" />
3 <lightning:button label="Raise Flag" onclick="{! c.raiseFlag }" />
4</aura:component>Controller code:
1({
2raiseFlag: function(cmp, evt, hlp) {
3 var omniAPI = cmp.find("omniToolkit");
4 omniAPI.getAgentWorks().then(function(result) {
5 var works = JSON.parse(result.works);
6 var work = works[0];
7 omniAPI.raiseAgentWorkFlag({workId: work.workId, message: "Raise Flag Message"}).then(function(res) {
8 if (res) {
9 console.log("Flag raised successfully");
10 } else {
11 console.log("Flag raise failed");
12 }
13 }).catch(function(error) {
14 console.log(error);
15 });
16 });
17}
18})Response
This method returns a promise that, upon success, resolves to true and is rejected on error.