Salesforce Console Developer Guide
jNote: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
lowerAgentWorkFlag for Lightning Experience
Lowers a flag for this agent work item.
Arguments
| Name | Type | Description |
|---|---|---|
| workId | string | The ID of the work item to lower the flag on. |
Sample Code
Component code:
1<aura:component implements="flexipage:availableForAllPageTypes" access="global" >
2 <lightning:omniToolkitAPI aura:id="omniToolkit" />
3 <lightning:button label="Lower Flag" onclick="{! c.lowerFlag }" />
4</aura:component>Controller code:
1({
2lowerFlag: function(cmp, evt, hlp) {
3 var omniAPI = cmp.find("omniToolkit");
4 omniAPI.getAgentWorks().then(function(result) {
5 var works = JSON.parse(result.works);
6 var work = works[0];
7 omniAPI.lowerAgentWorkFlag({workId: work.workId}).then(function(res) {
8 if (res) {
9 console.log("Flag lowered successfully");
10 } else {
11 console.log("Flag lower failed");
12 }
13 }).catch(function(error) {
14 console.log(error);
15 });
16 });
17}
18})Response
This method returns a promise that, upon success, resolves to true and is rejected on error.