Salesforce Console Developer Guide
jNote: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
declineAgentWork for Lightning Experience
Declines a work item that’s assigned to an agent.
Arguments
| Name | Type | Description |
|---|---|---|
| workId | string | The ID of the work item that the agent declines. |
| declineReason | string | The reason that the agent declined the work request. |
Sample Code
Component code:
1<aura:component implements="flexipage:availableForAllPageTypes" access="global" >
2 <lightning:omniToolkitAPI aura:id="omniToolkit" />
3 <lightning:button label="Decline" onclick="{! c.declineWork }" />
4</aura:component>Controller code:
1({
2 declineWork: function(cmp, evt, hlp) {
3 var omniAPI = cmp.find("omniToolkit");
4 omniAPI.getAgentWorks().then(function(result) {
5 var works = JSON.parse(result.works);
6 var work = works[0];
7 omniAPI.declineAgentWork({workId: work.workId}).then(function(res) {
8 if (res) {
9 console.log("Declined work successfully");
10 } else {
11 console.log("Decline work failed");
12 }
13 }).catch(function(error) {
14 console.log(error);
15 });
16 });
17 }
18})Response
This method returns a promise that, upon success, resolves to true and is rejected on error.