VoiceCallRecording

Represents a call recording in Service Cloud Voice and Sales Dialer. Call recordings are saved as files in Salesforce.

Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), update(), upsert()

As of Spring ’20 and later, only your Salesforce org's internal users can access this object.

Field Name	Details
DurationInSeconds	Type int Properties Create, Filter, Group, Sort, Update Description The total call duration in seconds.
IntelligenceScore	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description The intelligence score of the recording.
IsConsented	Type boolean Properties Create, Defaulted on create, Filter, Group, Sort, Update Description Whether the call recording was indicated as consented or not.
MediaContentId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The ID of the related media content, a ContentDocument. The record counts toward your org’s file storage quota.
Name	Type string Properties Create, Filter, Group, idLookup, Sort, Update Description The name of the call recording file.
OwnerId	Type reference Properties Create, Defaulted on create, Filter, Group, Sort, Update Description The ID of the owner of the call recording.
UploadDateTime	Type dateTime Properties Filter, Nillable, Sort Description The time and date that the recording was uploaded.
VoiceCallId	Type reference Properties Filter, Group, Sort Description Required. The ID of the related phone call. The property `nillable` has been removed in API version 50.0 and later.

This object has the following associated objects. Unless noted, they are available in the same API version as this object.

VoiceCallRecordingOwnerSharingRule: Sharing rules are available for the object. Removed in API version 50.0 and later.
VoiceCallRecordingShare: Sharing is available for the object. Removed in API version 50.0 and later.