| ActivityId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort, Update
- Description
- The ID of the related activity.
|
| CallAcceptDateTime |
- Type
- dateTime
- Properties
- Filter, Nillable, Sort
- Description
- The date and time when someone accepts the call.
Available only if Service Cloud Voice is enabled.
Available in API version 49.0 and later.
|
| CallCenterId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
- The ID of the CallCenter. Available only if Service
Cloud Voice is enabled. Available in API version 49.0
and later.
|
| CallConnectDateTime |
- Type
- datetime
- Properties
- Filter, Nillable, Sort
- Description
- The time and date when the call was connected.
|
| CallDisposition |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
-
The status of a phone call. For Dialer, this field is
used to determine whether a phone call is in
progress, busy, or failed. For Service Cloud Voice,
the following status values are possible:
-
new—Indicates that the VoiceCall
record has been created. An inbound call that is
never accepted by an agent remains in this
state.
-
in-progress—Indicates that the
call has been accepted (or, for outbound messages,
initiated) by an agent.
-
transferred—Indicates that the
agent has attempted to transfer the call. Another
VoiceCall record is created to track the state of
the transferred call. This record remains in the
transferred state until the call is completed.
After the transferred call is completed, this
VoiceCall record enters the “completed”
state.
-
completed—Indicates
that the call has ended.
|
| CallDurationInSeconds |
- Type
- int
- Properties
- Filter, Group, Nillable, Sort
- Description
- The total call duration in seconds.
|
| CallEndDateTime |
- Type
- dateTime
- Properties
- Filter, Sort
- Description
- The time when a call ends.
|
| CallerId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
- The ID of the person who made the call. Available only
if Service Cloud Voice is enabled. Available in API
version 49.0 and later.
|
| CallerIdType |
- Type
- picklist
- Properties
- Filter, Group, Nillable, Restricted picklist, Sort
- Description
- The number displayed for outbound calls. The possible
values are:
- VendorLine
- CompanyNumber
- LocalPresence
- CustomCallerId
|
| CallQueuedDateTime |
- Type
- dateTime
- Properties
- Filter, Nillable, Sort
- Description
- The date and time when a call is added to a queue to be
routed to an agent. Available only if Service Cloud
Voice is enabled. Available in API version 49.0 and
later.
|
| CallRecordingId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
- The ID of the related call recording. Removed in API
version 48.0 and later.
|
| CallResolution |
- Type
- picklist
- Properties
- Filter, Group, Nillable, Sort, Update
- Description
- Indicates how the call was resolved.
- Possible values are:
Available only if Service Cloud Voice is enabled.
Available in API version 49.0 and later.
|
| CallStartDateTime |
- Type
- dateTime
- Properties
- Filter, Sort
- Description
- The time when a call starts.
|
| CallType |
- Type
- picklist
- Properties
- Filter, Group, Restricted picklist, Sort
- Description
- The types of call connections. The possible values are:
- Bridge
- Callback
- Coach
- Inbound
- Internal
- Outbound
- Transfer
|
| ConferenceKey |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- The related conference key. This field’s only available
if call monitoring is enabled.
|
| ConversationId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
- The ID of the Conversation. Available in API version
49.0 and later.
|
| CurrencyCode |
- Type
- picklist
- Properties
- Filter, Group, Nillable, Restricted picklist, Sort
- Description
- The currency used to bill the call.
|
| CustomerHoldDuration |
- Type
- int
- Properties
- Filter, Group, Nillable, Sort
- Description
- Total duration (in seconds) of all the holds that
occurred during the voice call. Available only if
Service Cloud Voice is enabled. Available in API version
49.0 and later.
|
| Description |
- Type
- textarea
- Properties
- Nillable, Update
- Description
- Text field where the agent can enter a summary of the
call. Available only if Service Cloud Voice is enabled.
Available in API version 49.0 and later.
|
| FromPhoneNumber |
- Type
- phone
- Properties
- Filter, Group, Sort
- Description
- The phone number of the user who initiated the
call.
|
| IsRecorded |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- Whether a call is recorded (true) or not (false).
|
| LastReferencedDate |
- Type
- dateTime
- Properties
- Filter, Nillable, Sort
- Description
- The timestamp that indicates when the current user last
viewed a record that is related to this VoiceCall.
|
| LastViewedDate |
- Type
- dateTime
- Properties
- Filter, Nillable, Sort
- Description
- The timestamp that indicates when the current user last
viewed this VoiceCall. If this value is null, this record might have been
only referenced
(LastReferencedDate) and not
viewed.
|
| LongestHoldDuration |
- Type
- int
- Properties
- Filter, Group, Nillable, Sort
- Description
- The longest hold duration (in seconds) that occurred
during the call. Available only if Service Cloud Voice
is enabled. Available in API version 49.0 and
later.
|
| MediaProviderId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
- The ID of the related media provider.
|
| NextCallId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
- ID of the next call when a call is transferred from one
agent to another. Available only if Service Cloud Voice
is enabled. Available in API version 49.0 and later.
|
| NumberOfHolds |
- Type
- int
- Properties
- Filter, Group, Nillable, Sort
- Description
- Number of times the customer was put on hold. Available
in API version 50.0 and later. Available only if Service
Cloud Voice is enabled.
|
| OwnerId |
- Type
- reference
- Properties
- Filter, Group, Sort, Update
- Description
- The ID of the user who owns the phone number.
|
| PreviousCallId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
- ID of the previous call when a call is transferred from
one agent to another. Available only if Service Cloud
Voice is enabled. Available in API version 49.0 and
later.
|
| Price |
- Type
- double
- Properties
- Filter, Nillable, Sort
- Description
-
The cost of the phone call.
|
| QueueName |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- Name of the agent queue. Available only if Service Cloud
Voice is enabled. Available in API version 49.0 and
later.
|
| RecipientId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
- ID of the contact who received the call. Available only
if Service Cloud Voice is enabled. Available in API
version 49.0 and later.
|
| RelatedRecordId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort, Update
- Description
- The ID of the related record.
|
| ToPhoneNumber |
- Type
- phone
- Properties
- Filter, Group, Sort
- Description
- The recipient of the phone call.
|
| UserId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
- The ID of the Dialer user.
|
| VendorCallKey |
- Type
- string
- Properties
- Filter, Group, Nillable, idLookup, Sort
- Description
- The ID of the child leg of the call that’s provided by
the Dialer vendor.
|
| VendorParentCallKey |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- The ID of the parent leg of the call that’s provided by
the Dialer vendor.
|
| VendorType |
- Type
- picklist
- Properties
- Filter, Group, Nillable, Restricted picklist, Sort
- Description
- The type of the Dialer vendor. The possible values are:
- ContactCenter
- Custom
- Twilio
|
| VoiceVendorLineId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
- The ID of the associated Dialer vendor line.
|
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