Create Developer Hub and Namespace Orgs

Link a Developer Hub org to a namespace org to use the Salesforce Developer Experience to develop a second-generation package.

Use this Dev Hub org to manage scratch orgs and build managed packages for distribution.

1. Create a Developer Edition org.
2. Turn on Dev Hub features. From Setup, enter Dev Hub in the Quick Find box and select Dev Hub. Then, click Enable. After you enable Dev Hub, you can’t disable it.
3. Select Unlocked Packages and Second-Generation Managed Packages.

Create a separate org just to manage the namespace. If you’re creating a managed package for distribution, a namespace is required.

1. Create a Developer Edition org.
2. Create a namespace.
3. In the Dev Hub org, use Namespace Registry to register the namespace that you created. See Link a Namespace to a Dev Hub Org for more information.
4. In the sfdx-project.json file, use the namespace attribute to specify your namespace.

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Get Started

Release Notes

Enable Bring Your Own Channel for CCaaS

Create Developer Hub and Namespace Orgs

Create the Interaction Service OAuth App

Generate the Access Token

Create the Custom Platform Event

Create the Conversation Vendor Definition Record

Create the Conversation Channel Definition Record

Support Agentforce Service Agents

Create a Sample Einstein Bot

Create the Managed Package

Add Messaging to a Voice Managed Package

Set Up the Demo Connector

Test the Interaction Service APIs

Configure Rep Status Syncing for Messaging

Configure the AgentWork Connector API

Associate Users with Queues

Add Interactive Messaging

Transfer Messages and Conference

Pause Messaging Sessions

Control Messaging Actions

After Conversation Work

Enable Third Party Bots