Add a Custom Icon

Add a custom icon to uniquely identify the messaging channel integration. After the admin installs the managed package, the icon appears when they add the messaging channel.

1. Create an image, such as a channel logo, to represent the custom icon. For best results, set the image size to 50px x 50px and save the image in SVG file format.
2. Add the custom icon to Salesforce by defining the static resource.
3. When you create the ConversationChannelDefinition record, set customIconId to the name of the static resource file.

See Also

• Salesforce Help: Static Resources

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Get Started

Release Notes

Enable Bring Your Own Channel for CCaaS

Create the Interaction Service OAuth App

Generate the Access Token

Create the Custom Platform Event

Create the Conversation Vendor Definition Record

Create the Conversation Channel Definition Record

Configure Consent Levels

Configure Partner-Owned Routing and Consent

Add Custom Icon

Add Support for Custom Parameters

Inbound Acknowledgements and Outbound Typing Indicators

Support Agentforce Service Agents

Create a Sample Einstein Bot

Create the Managed Package

Add Messaging to a Voice Managed Package

Set Up the Demo Connector

Test the Interaction Service APIs

Configure Rep Status Syncing for Messaging

Configure the AgentWork Connector API

Associate Users with Queues

Add Interactive Messaging

Transfer Messages and Conference

Pause Messaging Sessions

Control Messaging Actions

After Conversation Work

Enable Third Party Bots