Invoke the Conversation History API

Before you begin, you must Configure an Enhanced Web Chat Deployment.

Add the developer name of the connected app you created in Create a Connected App to the MessagingChannel Metadata Configuration.

1<embeddedConfig>
2     <authMode>Auth</authMode>
3     <isAttachmentUploadEnabled>true</isAttachmentUploadEnabled>
4     <isSaveTranscriptEnabled>false</isSaveTranscriptEnabled>
5     <isEstimatedWaitTimeEnabled>false</isEstimatedWaitTimeEnabled>
6     <verifiedUserJwtExpirationTime>360</verifiedUserJwtExpirationTime>
7     **<connectedApp>ConnectedApp_Developer_name</connectedApp>**
8     <messagingAuthorizations>
9         <authorizationType>PublicKeyCertificateSet</authorizationType>
10         <authProviderName></authProviderName>
11         <publicKeyCertificateSetName>pcks1</publicKeyCertificateSetName>
12         <enabled>false</enabled>
13         <authIdentifier>auth_identifier_one</authIdentifier>
14     </messagingAuthorizations>
15 </embeddedConfig>

Use the connected app you created in Create a Connected App to invoke the Conversation History API.
1. In the AuthorizationContext API header, provide the developerName of the ConnectedApp configured above and set the AuthorizationContextType header value to EmbeddedMessagingChannel.
2. In the conversationParticipants.participant parameter, when the role is EndUser, set the appType to iamessage.

See Also

Interaction Service API: Send Historical Conversation Entries
GitHub: Interaction Service APIs