startChatWithWindow

Use the startChatWithWindow method to request a chat from a button using the name of a window.

Usage 

Requests a chat from the provided button using the provided window name. Available in API versions 28.0 and later.

Syntax 

void startChatWithWindow(String buttonId, String windowName, (optional) String userId, (optional) Boolean fallback)

Parameters 

NameTypeDescriptionAvailable Versions
buttonIdStringThe ID of the chat button for which to request a chat in a new window.Available in API versions 28.0 and later.
windowNameStringThe name of the window.Available in API versions 28.0 and later.
(Optional) userIdStringThe Salesforce user ID of the agent to whom to directly route chats from the button.Available in API versions 29.0 and later
(Optional) fallbackBooleanSpecifies whether to fall back to the button’s routing rules (true) or not (false) if the agent with the specified sfdcUserId is unavailable.Available in API versions 29.0 and later