showWhenOnline

Use the showWhenOnline method to specify what customers see when a particular button is online.

Usage

Displays a particular element when the specified button, agent, or agent-with-fallback-button is online. Available in API versions 28.0 and later.

Syntax

For a button, userId is optional: void showWhenOnline(String buttonId, Object element, (optional) String userId)

For an agent, use userId instead of buttonId: void showWhenOnline(String userId, Object element)

For an agent with fallback-to-button, use both IDs (the element shows when either the agent or button is online): void showWhenOnline(String buttonId, Object element, String userId)

Any time you use both a buttonId and a userId, buttonId must appear first.

Note

Parameters

Name	Type	Description	Available Versions
`buttonId`	String	The ID of the chat button for which to display the specified `element` object when agents that are associated with the button are available to chat.	Available in API versions 28.0 and later
`element`	Object	The element to be displayed when the specified button is online.	Available in API versions 28.0 and later
`userId`	String	The ID of the agent to associate with the button. The `element` object is displayed when that agent is available.	Available in API versions 28.0 and later

If you specify a button ID but not a user ID in your parameters, the element is displayed only if the button is online.

If you specify a user ID but not a button ID, the element is displayed only if the agent is online. For example, the following syntax tracks an agent’s online status and sets the button to online when that agent is available and offline if unavailable.

1liveagent.showWhenOnline('005xx000001Sv1m', document.getElementById('liveagent_button_toAgent_online'));

If you specify a button ID and an agent ID, the element is displayed if either the button or the agent is online. For example, the following syntax tracks the status of an agent and a button and displays the element if at least one skilled agent is available.

1liveagent.showWhenOnline('573xx0000000006', document.getElementById('liveagent_button_online_573xx0000000006_USER1'), '005xx000001Sv1m');