Use the findOrCreate.saveToTranscript method to save the record you find or create to the chat transcript associated with the chat.
Saves the record that you found or created using the findOrCreate and findOrCreate.map Deployment API methods to the chat transcript associated with the chat.
Available in API versions 29.0 and later.
liveagent.findOrCreate(String EntityName).saveToTranscript(String TranscriptFieldName)
| Name | Type | Description | Available Versions |
|---|---|---|---|
TranscriptFieldName | String | The name of the field on the chat transcript record to which to save the ID of the record you found or created. | Available in API versions 29.0 and later. |
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