Search for Knowledge Articles with the Deployment APIs

Use the Deployment API to search for Knowledge articles based on the information that a customer provides in a pre-chat form.

• addCustomDetail.doKnowledgeSearch

  Use the knowledgeSearch method to automatically search for Knowledge articles based on criteria in a pre-chat form.

j

About This Guide

Prerequisites

API Versions

Customize Deployments with the Deployment APIs

Create Deployments

Log Deployment Activity with the Deployment APIs

Customize Your Chat Window with the Deployment APIs

Customize Chat Buttons with the Deployment APIs

Find and Create Records Automatically with the Deployment APIs

addCustomDetail

findOrCreate

setName

Search for Knowledge Articles with the Deployment APIs

addCustomDetail.doKnowledgeSearch

Find and Create Records Deployment API Code Sample

Customize Automated Chat Invitations with the Deployment APIs

Deployment API Code Sample

Use Pre-Chat to Gather Visitor Information and Set Context for the Agent

Implement a Custom Chat Window Using Visualforce

Use Post-Chat to Wrap Up the Chat Interaction with Your Customer

Set Up Direct-to-Agent Chat Routing with the Deployment APIs