Work with the Console APIs for Open CTI

There are console-specific methods that you can use to interact with Open CTI. Use the Salesforce Console Integration Toolkit JavaScript APIs to interact with Salesforce Classic console apps.

For more information, see the Methods for Computer-Telephony Integration (CTI) in the Salesforce Console Developer Guide.

Migrate Your Open CTI Integration to Salesforce Voice with Partner Telephony
Get Started with Open CTI
Call Center Definition Files
Working with Open CTI
Connect to Open CTI
Demo Adapter
Open CTI and Security
Asynchronous Calls
Sample HTML Page
Sample Code for Using Lightning Message Service with Open CTI
Work with Canvas
Work with Console APIs
Best Practices
Methods for Lightning Experience
Methods for Salesforce Classic
Other Resources
Previous Versions