Connect to Open CTI

The first portion of any JavaScript code that uses the Open CTI must make the toolkit available to the JavaScript code. The syntax for this is different depending on whether you are embedding JavaScript in a Visualforce page or a page developed using any web technologies and served from a third-party domain.

The version of Open CTI is in the URL.

Tip

For Visualforce Pages

For Visualforce pages or any source other than a custom onclick JavaScript button, specify a <script> tag that points to the Open CTI JavaScript library file.

In Salesforce Classic:

1<apex:page>
2          <script src="/support/api//interaction.js" type="text/javascript"></script>
3     ...
4</apex:page>

In Lightning Experience:

1<apex:page>
2          <script src="/support/api//lightning/opencti_min.js" type="text/javascript"></script>
3     ...
4</apex:page>

For Visualforce, we recommend using a relative path to include interaction.js or opencti_min.js.

For a Third-Party Domain

For third-party domains, specify an absolute URL to interaction.js or opencti_min.js to use the toolkit.

In Salesforce Classic:

1<script src="https://MYDOMAINNAME--PACKAGENAME.vf.force.com/support/api//interaction.js" type="text/javascript"></script>

In Lightning Experience:

1<script src="https://MYDOMAINNAME--PACKAGENAME.vf.force.com/support/api//lightning/opencti_min.js" type="text/javascript"></script>