Methods for Omni-Channel Console Events

JavaScript can be executed when certain types of events occur in a console, such as when a user closes a tab. In addition to the standard methods for console events, there are a few events that are specific to Omni-Channel. These events apply to Salesforce Classic only.

Omni-Channel Console Events

Event	Description	Payload
`sforce.console.ConsoleEvent.PRESENCE.LOGIN_SUCCESS`	Fired when an Omni-Channel user logs into Omni-Channel successfully. Available in API version 32.0 or later.	`statusId`—the ID of the agent’s current presence status.
`sforce.console.ConsoleEvent.PRESENCE.STATUS_CHANGED`	Fired when a user changes his or her presence status. Available in API version 32.0 or later.	`statusId`—the ID of the agent’s current presence status. `channels`—channelJSON string of channel objects. `statusName`—the name of the agent’s current presence status. `statusApiName`—the API name of the agent’s current presence status.
`sforce.console.ConsoleEvent.PRESENCE.LOGOUT`	Fired when a user logs out of Salesforce. Available in API version 32.0 or later.	None
`sforce.console.ConsoleEvent.PRESENCE.WORK_ASSIGNED`	Fired when a user is assigned a new work item. Available in API version 32.0 or later.	`workItemId`—the ID of the object that’s routed through Omni-Channel. This object becomes a work assignment with a `workId` when it’s assigned to an agent. `workId`—the ID of a work assignment that’s routed to an agent.
`sforce.console.ConsoleEvent.PRESENCE.WORK_ACCEPTED`	Fired when a user accepts a work assignment, or when a work assignment is automatically accepted. Available in API version 32.0 or later.	`workItemId`—the ID of the object that’s routed through Omni-Channel. This object becomes a work assignment with a `workId` when it’s assigned to an agent. `workId`—the ID of a work assignment that’s routed to an agent.
`sforce.console.ConsoleEvent.PRESENCE.WORK_DECLINED`	Fired when a user declines a work assignment. Available in API version 32.0 or later.	`workItemId`—the ID of the object that’s routed through Omni-Channel. This object becomes a work assignment with a `workId` when it’s assigned to an agent. `workId`—the ID of a work assignment that’s routed to an agent.
`sforce.console.ConsoleEvent.PRESENCE.WORK_CLOSED`	Fired when the status of an AgentWork object is changed to Closed. Available in API version 32.0 or later.	`workItemId`—the ID of the object that’s routed through Omni-Channel. This object becomes a work assignment with a `workId` when it’s assigned to an agent. `workId`—the ID of a work assignment that’s routed to an agent.
`sforce.console.ConsoleEvent. PRESENCE.WORKLOAD_CHANGED`	Fired when an agent’s workload changes. This includes receiving new work items, declining work items, and closing items in the console. It’s also fired when there’s a change to an agent’s capacity or Presence Configuration or when the agent goes offline in the Omni-Channel widget.	`ConfiguredCapacity`—the configured capacity for the agent. `PreviousWorkload`—the agent’s workload before the change. `NewWorkload`—the agent’s new workload after the change.

channel

The channel object contains the following functions:

Name	Type	Description
`channelId`	String	Retrieves the ID of a service channel that’s associated with a presence status.
`developerName`	String	Retrieves the developer name of the the service channel that’s associated with the `channelId`.