acceptAgentWork

Accepts a work item that’s assigned to an agent. Available in API versions 32.0 and later.

Syntax

1sforce.console.presence.acceptAgentWork(workId:String, (optional) callback:function)

Arguments

Name	Type	Description
`workId`	String	The ID of the work item the agent accepts.
`callback`	function	JavaScript method to call when an agent accepts the work item associated with the `workId`.

Sample Code–Visualforce

1<apex:page>
2     <apex:includeScript value="/support/console/68.0/integration.js"/>
3     <a href="#" onClick="testAcceptWork();return false;">Accept Assigned Work Item</a>
4
5     <script type="text/javascript">
6         function testAcceptWork() {
7             //First get the ID of the assigned work item to accept it
8             sforce.console.presence.getAgentWorks(function(result) {
9                 if (result.success) {
10                     var works = JSON.parse(result.works);
11                     var work = works[0];
12                     if (!work.isEngaged) {
13                         //Now that we have the assigned work item ID, we can accept it 
14                         sforce.console.presence.acceptAgentWork(work.workId, function(result) {
15                             if (result.success) {
16                                 alert('Accepted work successfully');
17                             } else {
18                                 alert('Accept work failed');
19                             }
20                         });
21                     } else {
22                         alert('The work item has already been accepted');
23                     }
24                 }
25             });
26         }
27     </script>
28</apex:page>

Response

This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:

Name	Type	Description
`success`	Boolean	`true` if accepting the work item was successful; `false` if accepting the work item wasn’t successful.