lowerAgentWorkFlag for Lightning Experience

Lowers a flag for this agent work item.

Arguments

Name	Type	Description
`workId`	string	The ID of the work item to lower the flag on.

Sample Code

Component code:

1<aura:component implements="flexipage:availableForAllPageTypes" access="global" >
2    <lightning:omniToolkitAPI aura:id="omniToolkit" />
3    <lightning:button label="Lower Flag" onclick="{! c.lowerFlag }" /> 
4</aura:component>

Controller code:

1({
2lowerFlag: function(cmp, evt, hlp) {
3    var omniAPI = cmp.find("omniToolkit");
4    omniAPI.getAgentWorks().then(function(result) {           
5        var works = JSON.parse(result.works);
6        var work = works[0];
7        omniAPI.lowerAgentWorkFlag({workId: work.workId}).then(function(res) {
8            if (res) {
9                console.log("Flag lowered successfully");
10            } else {
11                console.log("Flag lower failed");
12            }
13        }).catch(function(error) {
14            console.log(error);
15        });
16    });        
17}
18})

Response

This method returns a promise that, upon success, resolves to true and is rejected on error.

When Omni-Channel Fallback Mode is enabled, the raise and lower flag feature isn’t supported. If this method is used, it doesn’t perform any operations and always resolves to true.

Note

See Also

Knowledge Article: Routing Work with Omni-Channel Fallback Mode