declineAgentWork for Lightning Experience

Declines a work item that’s assigned to an agent.

Arguments

Name	Type	Description
`workId`	string	The ID of the work item that the agent declines.
`declineReason`	string	The reason that the agent declined the work request.

Sample Code

Component code:

1<aura:component implements="flexipage:availableForAllPageTypes" access="global" >
2    <lightning:omniToolkitAPI aura:id="omniToolkit" />
3    <lightning:button label="Decline" onclick="{! c.declineWork }" />        
4</aura:component>

Controller code:

1({
2    declineWork: function(cmp, evt, hlp) {
3        var omniAPI = cmp.find("omniToolkit");
4        omniAPI.getAgentWorks().then(function(result) {
5            var works = JSON.parse(result.works);
6            var work = works[0];
7            omniAPI.declineAgentWork({workId: work.workId}).then(function(res) {
8                if (res) {
9                    console.log("Declined work successfully");
10                } else {
11                    console.log("Decline work failed");
12                }
13            }).catch(function(error) {
14                console.log(error);
15            });
16        });        
17    }
18})

Response

This method returns a promise that, upon success, resolves to true and is rejected on error.