Salesforce Console Developer Guide

Salesforce Console Developer Guide
Lightning Console API
How are the Classic and Lightning Console APIs Different?
Lightning Console JavaScript API
Lightning Console JavaScript API Syntax
Using Background Utility Items
Using Pop-Out Utilities
Using Events with the Lightning Console JavaScript API
Use Page Context in the Utility Bar API
Using Page References to Open Console Workspace Tabs and Subtabs
Debugging
Methods
Events
lightning:tabClosed
lightning:tabCreated
lightning:tabFocused
lightning:tabRefreshed
lightning:tabReplaced
lightning:tabUpdated
Lightning Message Channels for LWC
LWC Events for Enhanced Messaging
lightning__conversationAgentSend
lightning__conversationEnded
lightning__conversationEndUserMessage
Aura Events for Enhanced Messaging
Events for Chat
Events for Omni-Channel
Salesforce Classic API
Other Resources
PDF

Lightning Web Component Events for Enhanced Messaging

JavaScript can be executed when certain types of events occur in a console, such as when a user closes a tab. A few events are specific to Messaging. These events apply to Lightning web components in Lightning Experience only.

Use only rendered components with the Conversation Toolkit APIs. If you use a component that doesn’t have markup or that operates in the background, the APIs don’t work. The conversation component must also be rendered for the APIs to work.

Note