Salesforce Console Developer Guide
jWinter '27 (API version 68.0)
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Using Background Utility Items
Using Events with the Lightning Console JavaScript API
Use Page Context in the Utility Bar API
Using Page References to Open Console Workspace Tabs and Subtabs
Debugging
Methods for Lightning Console JavaScript API
If your org is using Lightning Experience,
use Lightning Console JavaScript API methods.
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Methods for Navigation Items in Lightning Experience
Lightning console apps display an item menu that lets users select navigation items, such as cases, contacts, and accounts. Salesforce admins choose which navigation items to display in the navigation menu. Both Lightning Web Components (LWC) and Aura Components support the navigation items methods, with usage differences noted on each method. -
Methods for Workspace Tabs and Subtabs in Lightning Experience
A Lightning console app displays Salesforce pages as workspace tabs or subtabs. A workspace tab displays the main work item or record, such as an account. A subtab displays related records, such as an account’s contacts or opportunities. -
Methods for the Utility Bar in Lightning Experience
The utility bar houses Aura components and Lightning web components, providing users quick access to tools they use often. The utility bar is available in Lightning Experience only. Both Lightning Web Components (LWC) and Aura Components support the utility bar methods, with usage differences noted on each method. -
LWC Methods for Enhanced Messaging in Lightning Experience
The Conversation Toolkit API for Enhanced Messaging provides methods to interact with a Messaging customer from a Lightning web component (LWC). These methods apply to Lightning web components in Lightning Experience only. -
Aura Methods for Enhanced Messaging in Lightning Experience
Enable your developers to customize the agent experience by allowing custom components to interact with the Enhanced Conversation Component. These methods apply to Aura components in Lightning Experience only. -
Methods for Chat in Lightning Experience
Let customers chat with your agents on your web page. -
Methods for Omni-Channel in Lightning Experience
Omni-Channel lets your call center route any type of incoming work item to the most qualified, available agents.