Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

ContactCenterChannel

Represents a junction object that relates a Bring Your Own Channel for Contact Center as a Service (CCaaS) messaging channel to a CallCenter object for Bring Your Own Channel for CCaaS. This object also represents the routing details for a voicemail configuration and routing information for callback requests. This object is available in API version 56.0 and later.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see ContactCenterChannel in the Object Reference for the Salesforce Platform.

Fields

Field Name	Field Label	Type	Length
`ChannelId`	Messaging Channel ID	reference	18
`ContactCenterId`	Call Center ID	reference	18
`CreatedById`	Created By ID	reference	18
`CreatedDate`	Created Date	datetime
`Id`	Contact Center Channel ID	id	18
`IsDeleted`	Deleted	boolean
`LastModifiedById`	Last Modified By ID	reference	18
`LastModifiedDate`	Last Modified Date	datetime
`OmniCallbackFallbackQueueId`	Queue ID	reference	18
`OmniCallbackHandler`	Omni callback handler	picklist	255
`SystemModstamp`	System Modstamp	datetime
`VoicemailFallbackQueueId`	Queue ID	reference	18
`VoicemailHandler`	Voicemail handler	picklist	255

Salesforce Field Reference Guide

ContactCenterChannel

Fields