Public Sector Developer Guide
jNote: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
createEngagementInteraction(engagementContainerInput)
API Version
55.0
Requires Chatter
No
Signature
public static ConnectApi.EngagementsCreateOutput createEngagementInteraction(ConnectApi.EngagementsCreateInput engagementContainerInput)
Parameters
- engagementContainerInput
- Type: ConnectApi.EngagementsCreateInput
- Input representation of the engagements create request.
Return Value
Example
1Account initiatingUserAccount = new Account(Name='Test');
2insert initiatingUserAccount;
3ConnectApi.EngagementInteractionCreateInput interactionInput = new ConnectApi.EngagementInteractionCreateInput();
4interactionInput.communicationChannel = 'Video Call';
5interactionInput.attendeeAuthenticated = true;
6interactionInput.attendeeVerified = false;
7interactionInput.sentiment = 'Positive';
8interactionInput.startDateTime = datetime.now().formatGMT('yyyy-MM-dd\'T\'HH:mm:ss.SSS\'Z\'');
9interactionInput.endDateTime = datetime.now().formatGMT('yyyy-MM-dd\'T\'HH:mm:ss.SSS\'Z\'');
10interactionInput.status = 'New';
11interactionInput.initiatingAttendeeId = initiatingUserAccount.id;
12interactionInput.attendeeAuthenticated = true;
13interactionInput.type = 'Inbound';
14interactionInput.status = 'New';
15interactionInput.attendeeVerificationTime = datetime.now().formatGMT('yyyy-MM-dd\'T\'HH:mm:ss.SSS\'Z\'');
16interactionInput.reason = 'Unknown Charges';
17interactionInput.phoneNumber = '9999999999';
18ConnectApi.EngagementsCreateInput containerInput = new ConnectApi.EngagementsCreateInput();
19containerInput.engagementInteraction = interactionInput;
20ConnectApi.EngagementsCreateOutput output = ConnectApi.EngagementContainerConnect.createEngagementInteraction(containerInput);