Service Cloud Chat Developer Guide

About This Guide
Prerequisites
API Versions
Customize Deployments with the Deployment APIs
Create Deployments
Log Deployment Activity with the Deployment APIs
Customize Your Chat Window with the Deployment APIs
Customize Chat Buttons with the Deployment APIs
Find and Create Records Automatically with the Deployment APIs
Customize Automated Chat Invitations with the Deployment APIs
setCustomVariable
rejectChat
addButtonEventHandler
Automated Chat Invitation Code Sample
Deployment API Code Sample
Use Pre-Chat to Gather Visitor Information and Set Context for the Agent
Implement a Custom Chat Window Using Visualforce
Use Post-Chat to Wrap Up the Chat Interaction with Your Customer
Set Up Direct-to-Agent Chat Routing with the Deployment APIs
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Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

rejectChat

Use the rejectChat method to reject and retract an invitation that’s been sent to a customer.

Usage

Rejects an invitation and causes it to be retracted.

Available in API versions 28.0 and later.

Syntax

void rejectChat(String buttonId)

Parameters

Name Type Description Available Versions
buttonId String The ID of the chat button for which to reject chats. Available in API versions 28.0 and later.