Service Cloud Chat Developer Guide

About This Guide
Prerequisites
API Versions
Customize Deployments with the Deployment APIs
Use Pre-Chat to Gather Visitor Information and Set Context for the Agent
Implement a Custom Chat Window Using Visualforce
Use Post-Chat to Wrap Up the Chat Interaction with Your Customer
Post-Chat Code Sample
Set Up Direct-to-Agent Chat Routing with the Deployment APIs
PDF

Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Use Post-Chat to Wrap Up the Chat Interaction with Your Customer

Post-chat pages let you share information with customers at the end of a chat session. For example, you can direct your customers to another Web page after they complete a chat with an agent, or forward them to a survey about their chat experience.

The legacy chat product is scheduled for retirement on February 14, 2026, and is in maintenance mode until then. During this phase, you can continue to use chat, but we no longer recommend that you implement new chat channels. To avoid service interruptions to your customers, migrate to Messaging for In-App and Web before that date. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about chat retirement in Help.

Important

You can create a Visualforce page to host your post-chat page, or you can develop a page on your own and add the URL to your chat button configuration. The information in this guide focuses on using Visualforce.