Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
Salesforce Knowledge
Salesforce Knowledge is a knowledge base where users can easily create and manage
content, known as articles, and quickly find and view the articles they need.
Use Apex to access these Salesforce Knowledge features: