Disable Call Actions

You can disable call handling options such as end call, dial pad, and phone book in the softphone to support compliance with internal policies and industry regulations.

To disable the dial pad, when implementing getVoiceCapabilities(), set the value of the isDialPadDisabled field of VoiceCapabilitiesResult to true.

To disable the phone book, when implementing getVoiceCapabilities(), set the value of the isPhoneBookDisabled field of VoiceCapabilitiesResult to true.

To disable the End Call button, when implementing getVoiceCapabilities(), set the value of the endCallDisabled field of CallInfo to true.

The CALL_UPDATED event is used to send additional information during a call. This event uses the CallResult class object and so you can use the CallInfo object to update the softphone controls. This event can be published during the call.

See Also

VoiceCapabilitiesResult
CallInfo
publishEvent