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Restoring User Visibility Defaults

Available in: Salesforce Classic and Lightning Experience

Portals and communities available in: Salesforce Classic

Available in: Enterprise, Performance, Unlimited, and Developer Editions

User Permissions Needed
To restore user visibility defaults: “Manage Sharing”

User Sharing enables you to control who sees who in the organization. You can restore your defaults if you have previously used User Sharing.

To restore user visibility defaults:

  1. From Setup, enter Sharing Settings in the Quick Find box, then select Sharing Settings.
  2. Set the organization-wide defaults to Public Read Only for internal access and Private for external access.
  3. Enable portal account user access.
    On the Sharings Settings page, select the Portal User Visibility checkbox. This option enables customer portal users to see other users under the same portal account. Additionally, partner portal users can see the portal account owner.
  4. Enable network member access.
    On the Sharing Settings page, select the Community User Visibility checkbox. This option enables community members to be seen by all other users in their communities.
  5. Remove user sharing rules.
    On the Sharing Settings page, click Del next to all available user sharing rules.
  6. Remove HVPU access to user records.
    On the Customer Portal Setup page, click Del next to all available sharing sets for HVPUs.

After user visibility is restored to the defaults, all internal users are visible to each other, portal users under the same portal account are visible to each other, and community members in the same community are visible to each other.