Bring Your Own Bot for Messaging
Integrate your third-party bot with Salesforce. Your bot can now interact in real-time through any supported Enhanced Messaging channel while Salesforce manages its routing and reporting.
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Key Features
  • Third-Party Bot on Salesforce Messaging
    Enable real-time third-party bot interactions natively on any Enhanced Messaging channel. No redirects, no silos.
  • Seamless Handoffs
    Empower reps with full bot conversation history the moment a transfer occurs, for a context-rich customer service experience.
  • Unified Routing
    Route third-party bots, Agentforce, and human service reps through a single unified platform for a consistent, connected service experience.