Create a Chat Visitor Session

To create or reestablish a chat visitor session using the Chat REST API, you must make certain requests.

• ChasitorInit

  Initiates a new chat visitor session. The ChasitorInit request is always required as the first POST request in a new chat session.

• ReconnectSession

  Reconnect a customer’s chat session on a new server if the session is interrupted and the original server is unavailable.

• ChasitorResyncState

  Reestablishes the chat visitor’s state, including the details of the chat, after a ReconnectSessionrequest is completed.

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Overview

Getting Started with the Chat REST API

Request Headers

Your Message Long Polling Loop

Using Estimated Wait Time Instead of Queue Position for a Chat Session (Beta)

Chat REST API Resources

Create a Chat Session

Create a Chat Visitor Session

ChasitorInit

ReconnectSession

ChasitorResyncState

Monitor Chat Activity

Customize the Chat Visitors’ Experience

Request Bodies for Chat REST API

Response Bodies for Chat REST API

Chat REST API Data Types

Status Codes and Error Responses