findOrCreate.saveToTranscript

Use the findOrCreate.saveToTranscript method to find or create a record and save it to the chat transcript associated with the chat.

Usage

Saves the record that you found or created using the findOrCreate.map.doCreate or findOrCreate.map.doFind Pre-Chat API methods to the chat transcript associated with the chat when the chat ends.

Available in API versions 29.0 and later.

Syntax

<input type=“hidden” name= “liveagent.prechat.findorcreate.saveToTranscript: String entityName” value= “String transcriptFieldName” />

Parameters

Name	Type	Description	Available Versions
`entityName`	String	The type of record to search for or create when an agent accepts a chat with a customer—for example, a contact record.	Available in API versions 29.0 and later.
`transcriptFieldName`	String	The API name of the field on the chat transcript record to which to save the ID of the record you found or created.	Available in API versions 29.0 and later.