onChatCriticalWaitState()

Registers a function to call when a chat becomes critical to answer or a waiting chat is answered. Available in API version 29.0 or later.

Syntax

1sforce.console.chat.onChatCanceled(chatKey:String, callback:Function)

Arguments

Name	Type	Description
`chatKey`	String	The `chatKey` associated with the chat for which the critical wait state has changed.
`callback`	function	JavaScript method called upon completion of the method.

Sample Code–Visualforce

1<apex:page >
2    <apex:includeScript value="/support/console/68.0/integration.js"/>
3    <script type="text/javascript">
4        var eventHandler = function (result) {
5            alert('This chat has reached a critical wait');
6        }
7        //Get the value for 'myChatKey' from the sforce.console.chat.getDetailsByPrimaryTabId() or other chat methods. 
8        //These values are for example purposes only
9        var chatKey = 'myChatKey';
10        sforce.console.chat.onChatCriticalWaitState(chatKey, eventHandler);
11    </script>
12</apex:page>

Response

This method is asynchronous so it returns its response in an object in a callback method. The response object contains the following properties:

Name	Type	Description
`state`	Boolean	Indicates whether the chat is in critical wait state (`true`) or not (`false`).