OEM User License Guide

Learn about the license types that are available to OEM partners.

License Types and Availability

These licenses are available for resale to new and existing OEM partners. Licenses that OEM partners sell can only be used to access the partner solution.

Internal User Licenses:

Force.com Platform Embedded—A contractually restricted Salesforce Platform user license.
Force.com Platform Embedded Starter—A contractually restricted Salesforce Platform Starter license that provides access to only 10 objects.
Force.com Platform Embedded Admin—A contractually restricted Salesforce admin license that’s required on all initial orders. It’s used to configure and administer the OEM application. This license prohibits providing access to or use of any CRM functionality. Prohibitions include, but aren’t limited to, create, read, update, and delete (CRUD) on Leads, Opportunities, Cases, Solutions, Forecasts, and Campaigns.
Force.com Platform Embedded Partner Admin—A contractually restricted Enterprise Edition Salesforce admin license. Partner Admin User subscriptions can be used only by partners to configure and administer OEM apps. This license prohibits providing access to or use of any CRM functionality. Customers can’t use this license.
Integration User License—An API-only user license; no customization for OEM partners. See Give Integration Users API-Only Access
Financial Service Cloud Embedded Starter—A contractually and technically restricted Enterprise Edition version of the Financial Services Cloud–Sales & Service product. This license includes the features of Force.com Platform Embedded and part of the Financial Services Cloud data model.
Identity for Employees—An Identity Only license that provides single sign-on (SSO) and identity provider features for customers who manage identity and access rules for apps via Salesforce.

External User Licenses: These licenses can be assigned to external users only.

Commerce Portal—Custom digital experiences to engage any external stakeholder, including Brand Engagement and Customer Loyalty.
Customer Community—Business-to-consumer experiences well suited for communities with large numbers of external users who need access to Salesforce Knowledge.
Customer Community Plus—Similar to the Customer Community license with more storage, access to reports and dashboards, and advanced sharing.
Partner Community—Business-to-business experiences for users who need access to sales data, where the OEM partner’s solution allows access to Sales objects. Partner Community licenses can’t be used with person accounts.

These tables list object access, user permissions and features, and org limits for the Internal User license. For external user licenses limits and CRUD access information, refer to Experience Cloud User Licenses.

These symbols are used in the tables.

—Included in license
$—Available as an add-on for a fee
C—Create access to the object
R—Read access to the object
U—Update access to the object
D —Delete access to the object

Success plans aren’t included or amended in any OEM subscription. To learn more about success plans, go to Salesforce Agreements and Terms.

Important

Objects

Object Accessed	Force.com Platform Embedded and Force.com Platform Embedded Starter***	Financial Services Cloud Embedded Starter
Accounts	CRUD	CRUD
Activities	CRUD	CRUD
Addresses	R	R**
Assets	CRUD	CRUD
Authorization Forms	CRUD	CRUD
Authorization Form Consents	CRUD	CRUD
Authorization Form Data Uses	CRUD	CRUD
Authorization Form Texts	CRUD	CRUD
Background Operations	R	R**
Business Brands	CRUD	CRUD
Calendar	CRUD	CRUD
Communication Subscriptions	CRUD	CRUD
Communication Subscription Channel Types	CRUD	CRUD
Communication Subscription Consents	CRUD	CRUD
Communication Subscription Timings	CRUD	CRUD
Contacts	CRUD	CRUD
Contact Point Addresses	CRUD	CRUD
Contact Point Consents	CRUD	CRUD
Contact Point Emails	CRUD	CRUD
Contact Point Phones	CRUD	CRUD
Contact Point Type Consents	CRUD	CRUD
Content	CRUD	CRUD
Contracts*	CRUD	CRUD
Customers	CRUD	CRUD
Data Use Legal Bases	CRUD	CRUD
Data Use Purposes	CRUD	CRUD
Documents	CRUD	CRUD
Endorsements	CRUD	CRUD
Events	CRUD	CRUD
Ideas	CR	CR**
Individual	CRUD	CRUD
Knowledge	R	R
Locations	R	R**
Orders*	CRUD	CRUD
Person Account	CRUD	CRUD
Party Consents	CRUD	CRUD
Push Topics	CRUD	CRUD
Sellers	CRUD	CRUD
Skills	CRUD	CRUD
Skill Users	CRUD	CRUD
Social Posts	CRUD	CRUD
Streaming Channels	CRUD	CRUD
Tasks	CRUD	CRUD
User External Credentials	CRUD	CRUD
Products & Price Books	CRUD	CRUD
ISV Custom Object	CRUD	CRUD

* With the Orders Platform permission set license (PSL), available to OEM partners only, administrators can give the users who have Salesforce Platform user licenses access to Contracts, Products, Price Books, and Orders. Orders functionality is automatically available to all licenses except the Salesforce Platform licenses, which explicitly require the new PSL to grant access.

** CRUD access is contractually limited to align with Force.com Platform Embedded.

*** Force.com Platform Embedded Starter is restricted to 10 identified objects.

Financial Services Cloud-Only Objects

Review access permissions for objects available only in the Financial Services Cloud Embedded Starter license.

Object Accessed	Financial Services Cloud Embedded Starter
Account-Account Relation	CRUD
Alerts	CRUD
Assets & Liabilities	CRUD
Billing Statement	CRUD
Business Milestone	CRUD
Card	CRUD
Contract-Contact Relation	CRUD
Financial Account	CRUD
Financial Account Role	CRUD
Financial Account Transaction	CRUD
Financial Goal	CRUD
Financial Holding	CRUD
Identity Document	CRUD
Life Event	CRUD
Person Life Event	CRUD
Revenue	CRUD
Securities	CRUD

User Features

User Feature	Force.com Platform Embedded Starter	Force.com Platform Embedded	Financial Services Cloud Embedded Starter
Console	$
Analytics (CRM Analytics)	$	$	$
Create Knowledge Articles	$	$	$
Salesforce Mobile App
Offline
Flows and Process Builder
Approval Process
Original Territory Management*	—	—	—
Enterprise Territory Management

* Original Territory Management was retired for all customers in the Summer ’21 release. Users can’t access the original territory management feature or its underlying data. We encourage you to migrate to Enterprise Territory Management. For more information, refer to the Original Territory Management Module Retirement article.

User Permissions

User Permission	Force.com Platform Embedded Starter	Force.com Platform Embedded	Financial Services Cloud Embedded Starter
Account Teams
Advanced Sharing
Chatter
Custom Profiles
Custom Permission Sets
Einstein Search
Customize Reports
Customize Dashboards
View Dashboards*
Identity
Org Allows Custom Profiles and Page Layouts
Org Allows Record Types
Send Email
Submit Workflow Approvals
Unlimited Next Best Action Strategy Executions**	$
Custom Tabs Limit	25	25	25
Custom Objects Limit	10****	400***	400***

* To view a dashboard, the running user of a dashboard must be a Salesforce Platform user. Dashboards using the Salesforce Platform administrator as the running user aren’t viewable by other Salesforce Platform license types.

** Next Best Action requests made by users with this permission aren’t counted against the monthly entitlement.

*** The limit of 400 custom objects applies to the primary solution offering. End users can create and access up to 10 more custom objects. These custom objects must be within the scope of, and used only with the partner solution.

**** The limit of 10 objects includes what’s in the primary solution offering. Contractual restriction only.

Org-Level Allocations

Solutions sold for installation in a trial org include either an Enterprise Edition or an Unlimited Edition (UE) org. This depends on the license ordered via the Channel Order App (COA). By default, partners get Enterprise Edition licenses. Unlimited Edition licenses have higher technical limits for developing robust solutions. To request an Unlimited Edition license, contact your Partner Account Manager (PAM).

Learn more about org-level allocations.

Solutions sold for use in a Shared Org don’t include incremental org-level allocations such as additional sandboxes. Any per-user increases to org limits, such as API call limits, are added to the customer’s existing allowances.

With solutions sold for use in a UE Shared Org, partners order Enterprise Edition products through COA catalogs. The Partner Operations team then provisions the appropriate Force.com Platform Embedded UE license on behalf of the partner. The provisioned license is subject to the partner’s service order contractual terms. UE license allocations govern per-user storage and API limits.

Storage Limits

Additional Org Limits (Added Per User)	Force.com Platform Embedded Starter	Force.com Platform Embedded	Financial Services Cloud Embedded Starter
Data Storage	20 MB	Enterprise Edition: 20 MB Unlimited Edition: 120 MB	Enterprise Edition: 20 MB Unlimited Edition: 120 MB
File Storage	2 GB	2 GB	2 GB

Each Enterprise Edition or Unlimited Edition org is allocated a minimum of 10 GB, which is the base data storage allocation for an Enterprise Edition org. For example, an Enterprise Edition org with 20 Force.com Platform Embedded users at 20 MB per user receives 400 MB plus 10 GB, or 10.4-GB total data storage. An Enterprise Edition org with 100 Force.com Platform Embedded users with 100 users receives 12 GB because 100 users multiplied by 20 MB per user is 2 GB.

If your customer has an existing Enterprise Edition org, they aren’t granted an additional 10 GB of data storage when they buy your solution. Their org already includes the 10 GB of data storage as part of the base allocation.

Note

For file storage, each Force.com Platform Embedded org is allocated a per-user limit multiplied by the number of users in the org plus a per-org allocation of 10 GB. For example, a Force.com Platform Embedded org with 600 users receives 1,210 GB of file storage, or 2 GB per user multiplied by 600 users plus 10 GB.

For data and file storage limits for other Salesforce editions, refer to Data and File Storage Allocations and Salesforce File Storage Allocations.

API Limits

Limits are enforced against the aggregate of all API calls made to the org in a 24-hour period. Limits aren’t on a per-user basis. When an org exceeds a limit, all users in the org can be temporarily blocked from making calls. Calls are blocked until usage for the preceding 24 hours drops below the limit.

For Enterprise Edition org API limits, including API limits with External User licenses, refer to API Request Limits and Allocations.

Salesforce Edition	API Requests (Calls) Per License Type Per 24-Hour Period	Total Requests (Calls) Per 24-Hour Period
Enterprise Edition	Force.com Platform Embedded: 1,000 Force.com Platform Embedded Starter: 200 Financial Services Cloud Embedded Starter: 1,000	100,000 + (number of licenses x calls per license type) + purchased API call add-ons
Unlimited Edition	Force.com Platform Embedded: 5,000 Force.com Platform Embedded Starter: 200 Financial Services Cloud Embedded Starter: 5,000	100,000 + (number of licenses x calls per license type) + purchased API call add-ons

Considerations for Government Cloud Plus Customers

Keep these considerations in mind when you work with Government Cloud Plus customers.

If you sell to a Government Cloud Plus customer, additional fees and restrictions apply. For details, contact your Partner Account Manager (PAM).
Only Services that are included in the Government Cloud Plus Products list can be resold to Government Cloud Plus Customers. This list is updated from time to time and is available on the Salesforce Salesforce Legal page.
To identify a Government Cloud Plus customer, check the Salesforce instance where their org resides. The instance is listed on the customer’s license record in the License Management App (LMA). After you determine the instance where their org resides, compare it with the Government Cloud Plus instances on Salesforce Help.

Legacy License Types

These licenses aren’t available to new partners, but can be resold by existing partners who have already contracted to resell them. These licenses can be assigned to external users only.

ISV Portal—An Authenticated Website license with basic data sharing options. Manual sharing to user and participation in sharing groups aren’t permitted. Users can only log in via Salesforce Platform Sites. An ISV Portal license is best used when projected user volumes exceed 100,000.
ISV Portal with Sharing—A Customer Portal Manage Custom license with full sharing capabilities. Users can log in only via Salesforce Platform Sites. This license is best used when projected user volumes are under 100,000 and granular security access is required.

See Also