Salesforce Scheduler Data Model

Entities and relationships involved in scheduling, including objects that represent service appointments and resources who can be scheduled to attend appointments.

Data model diagram for Salesforce Scheduler

To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select “Open Image in New Tab.”

Customizable Lucidchart Template

Entities/Objects Included

Account, Actionable List Member Invitation, Appointment Assignment Policy, Appointment category, Appointment Invitation, Appointment Invitee, Appointment Schedule Aggr, Appointment Schedule Log, Appointment Scheduling Policy, Appointment Topic Timeslot, Asset, Assigned Resource, Case, Contact, Engagement Channel Type, Engagement Channel-Work Type, Event, Holiday, Lead, Operating Hours, Operating Hours Holiday, Opportunity, Resource Absence, Resource Preference, Service Appointment, Service Appointment Attendee, Service Resource, Service Resource Skill, Service Territory, Service Territory Member, Service Territory Work Type, Shift, Shift Engagement Channel, Shift Work Topic, Skill, Skill Requirement, Time Slot, User, Waitlist, Waitlist Participant, Waitlist Service Resource, Waitlist Work Type, Work Type, Work Type Group, Work Type Group Member

More Info

Manage Appointments with Salesforce Scheduler

How Do I Read These Diagrams?

See Salesforce Data Model Notation.