Navigate through our API troubleshooting information to efficiently address and resolve issues you encounter.
Use this table as a first-stop navigation aid. It points to likely starting resources, not definitive root causes.
| Symptom | Start Here | Next Check |
|---|---|---|
| 504 Gateway Timeout | Troubleshoot Request Timeouts | Timeouts and Limits, Code Profiler |
| 429 Too Many Requests | Throttle Rates | Error Response Codes |
| 401/403 authorization errors | Authorization | Authorization Scopes, SLAS |
| 400 request validation errors | Error Response Codes | Commerce API references |
| 500/internal errors | SCAPI Logs and Request Tracking | Code Profiler |
| Unexpected response behavior | Response Handling | Commerce API references |
| Wrong or stale personalized response | Troubleshoot Personalized Caching | Personalization and Custom Code |
| Low SCAPI cache hit rates | View Cache Statistics | Improve the Cache Hit Ratio |
The B2C Commerce APIs provide capabilities to help you:
When you encounter an API issue, follow these steps:
Every SCAPI response includes a correlationID header. Use this to track and investigate request details.
Use Log Center in Business Manager to:
correlationIDverbose logging for detailed request traces
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