AgentQltyEvalFormCondition

Defines a single condition in a quality evaluation criterion. Each condition evaluates an interaction attribute such as the assigned queue, agent skill, or contact reason against expected values. This object is available in API version 68.0 and later.

Supported Calls

create(), delete(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update(), upsert()

Special Access Rules

To access this object, you must be assigned QualityManagementEnabled org perm.

Fields

Field	Details
AgentQltyEvalFormCriteriaId	Type reference Properties Create, Filter, Group, Sort Description ID of the associated agent quality evaluation form criteria. This field is a relationship field. Relationship Name AgentQltyEvalFormCriteria Relationship Type Master-detail Refers To AgentQltyEvalFormCriteria (the master object)
Name	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description Name of the agent quality evaluation form condition.
Operator	Type picklist Properties Create, Filter, Group, Nillable, Restricted picklist, Sort, Update Description Operator used for the evaluation form condition to compare interaction attributes against expected values. Possible values are: `Equals` `EqualsAll`
SequenceNumber	Type int Properties Create, Filter, Group, Nillable, Sort, Update Description Order position in the evaluation form criteria. Referenced when the `CriteriaType` field is set to `CustomLogic`.
SourceField	Type string Properties Create, Filter, Group, Nillable, Sort, Update Description Interaction attribute to evaluate. For example, specify `Queue` to evaluate the routing queue.
Value	Type textarea Properties Create, Nillable, Update Description The expected value or set of values used to evaluate the interaction attribute, based on `ConditionType`. Single-Value Operators: Accepts a single string Multi-Value Operators: Accepts a semicolon-delimited string of values

Object Reference for the Salesforce Platform

AgentQltyEvalFormCondition

Supported Calls

Special Access Rules

Fields