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AgentQltyEvalEvent

Notifies subscribers of quality evaluations for agents that occur during voice calls, messaging sessions, and case interactions. This object is available in API version 68.0 and later.

Supported Calls

describeSObjects()

Special Access Rules

To access this object, you must be assigned QualityManagementEnabled org perm.

Fields

Field	Details
AgentId	Type reference Properties Description User ID of the agent quality evaluation event. This field is a relationship field. Relationship Name Agent Refers To User
AssessmentId	Type reference Properties Description Assessment ID of the quality evaluation event for the agent. This field is a relationship field. Relationship Name Assessment Refers To Assessment
EventUuid	Type string Properties Nillable Description A universally unique identifier (UUID) that identifies the agent quality evaluation event.
InteractionId	Type reference Properties Nillable Description Interaction ID of the agent quality evaluation event. This field is a polymorphic relationship field. Relationship Name Interaction Refers To Case, MessagingSession, VoiceCall
ReplayId	Type string Properties Nillable Description Represents an ID value that is populated by the system and refers to the position of the event in the event stream. Replay ID values aren’t guaranteed to be contiguous for consecutive events. A subscriber can store a replay ID value and use it on resubscription to retrieve missed events that are within the retention window.
Type	Type picklist Properties Restricted picklist Description Type of the Platform event that triggered the quality evaluation for the agent.

Platform Events Developer Guide

AgentQltyEvalEvent

Supported Calls

Special Access Rules

Fields