Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Notifications for Package Errors

Accurately track failed package installations, upgrades, and uninstallations in subscriber orgs with the Notifications for Package Errors feature. Proactively address issues with managed and unmanaged packages and provide support to subscribers so that they can successfully install and upgrade your apps.

You can choose to send a notification to an email address in your org when a subscriber’s attempt to install, upgrade, or uninstall a packaged app fails. To enable this feature, contact your Salesforce representative.

Errors can happen with these package operations:

Installation
Upgrade
Push upgrade
Uninstallation

When an installation fails, an email is sent to the specified address with the following details:

Reason for the failure
Subscriber org information
Metadata of the package that wasn’t installed properly
Who attempted to install the package

This example email is for a package installation that failed because the base package wasn’t installed before the subscriber tried to install an extension.

1On Mon, Jul 13, 2022 at 11:51 AM, NO REPLY <no-reply@salesforce.com> wrote:
2The install of your package failed. Here are the details:
3
4Error Message: 00DD00000007uJp: VALIDATION_FAILED [DB 0710 DE1 Pkg1 1.2: A required package is missing: Package "DB 0710 DE1 Pkg1", Version 1.2 or later must be installed first.]
5Date/Time of Occurrence = Mon Jul 13 18:51:20 GMT 2015
6
7Subscriber Org Name = DB 071015 EE 1
8Subscriber Org ID = 00DD00000007uJp
9Subscriber Org Status = TRIAL
10Subscriber Org Edition = Enterprise Edition
11
12Package Name = DB 0710 DE2 Pkg1
13Package ID = 033D000000060EE
14Package Namespace = DB_0710_DE2
15Package Type = MANAGED
16Package Version Name = 1.2
17Package Version Number = 1.2
18Package Version Id = 04tD00000006QoF
19
20Installer Name = Admin User
21Installer Email Address = db@salesforce.com

First-Generation Managed Packaging Developer Guide

Notifications for Package Errors